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Zen Betting - confiscated money


Found for the Player - Zen Betting have made clear statement that they will not cooperate in the management of complaints via our service.

Read our Zen Betting Review.

Player's Complaint

hi. everything was fine. played and played. after another Deposit of 1300 euros on 18.06.2020, my account was blocked and the money was confiscated. They say I broke something. what exactly? it is not clear. they do not want to explain and do not comment on my situation

anymore. I just played blackjack and slots, didn't take any bonuses. my account was fully verified. I provided all the required documents.

what happened is not clear. help please. I tried to deal with them a lot. They say I violated something, but they don't explain what exactly.

Read the casino review

2 Responses

August 3, 2020

Hi ostapenko - welcome to!

I'll contact the operator and see what we can find out for you.



August 24, 2020

Hi ostapenko,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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Ostapenko consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Zen Betting
  • Curacao eGaming
  • RR Investments N.V.

August 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.