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Zodiac - Casino not paying $1000

Ruling

Resolved - The player managed to submit ID and resolve this complaint without any assistance from our team. Zodiac casino has now paid in full.

Player's Complaint

I found this casino zodiac online and thought they are good until I made a deposit of 1$ and got the bonus of 2000%, so I got $20 on my balance, and I fairly played on the machine slots for about 7 hours non stop, and won 1000$ and I requested a withdrawal to my neteller account.

I waited for their reply to confirm my withdrawal or at least to ask for the usual documents for verification, but their first and only reply was this mail :

(( It appears that you exchange funds with other players at Casino Rewards and this practice is regarded as fraudulent.

Please refer to our Terms and Conditions:

1. General

viii. If players transfer funds between each other's financial accounts/ewallets or if multiple players have their financial accounts/ewallets funded by a common source, this will be considered fraudulent and will be investigated. We reserve the right to void any winnings associated with these types of practices.

As such, the winnings have been voided and confiscated. Please note that our decision is final.

Kind regards,

[EDIT]

Risk Management ))

Knowing that i've never exchange any money with any of their players or anyone else, and I sent them that i will make a complaints as this was unfair and illegal according to their terms and conditions to refuse to pay me my winnings. They send me back that email:

(( Thanks for your email.

We would like to remind you that it is your responsibility to read, understand and accept the Terms and Conditions prior to registering a real player account.

It is clearly stated in our terms that in the event funds have been exchanged between Casino Rewards members the winnings will be void.

I'm sorry for your disappointment however you are clearly in breach of our terms therefore we have actioned your account accordingly.

Kind regards,

[EDIT]

Risk Management ))

So I am asking you if what they have done to me acceptable and legal as I never did what they said I did, they refused to pay me & closed my account without any reason and without any proof and they didn't want even to give me a proof for their act, they said this was their final decision.

I used to play on other online casinos and won many times with fair play, any of them have done that to me.

I [REMOVED] ask you please to do the necessary to resolve that conflict and they have to justify their reaction because it's not legal to refuse to pay me my winning and gave me a false reason [REMOVED] money.

[REMOVED]

I am waiting for your Quick answer.

Regards

Read the casino review

4 Responses

User icon
ThePOGG
August 26, 2015

Hi poca - welcome to ThePOGG.com!

To be clear you're saying that you've never sent or received money from another Neteller member? Reading the responses you've received from Zodiac it sounds to me like they've already contact Neteller and had it confirmed that you've been involved in inter-account transfers. Further to this - having been on the inside of these types of checks before - I can say that the casino generally have to provide the details of BOTH parties, which would suggest that they've already established an account they feel your's is linked with and asked the payment provider if there's been inter-account transfers between the two.

If you're saying that you've never done this, I need you to provide me with your username and email address at Zodiac casino and I'll contact them to see what I can find out.

Thanks,

ThePOGG

User icon
ThePOGG
August 28, 2015

Hi poca,

Thanks for your email, but it didn't answer my question regarding inter-account transfers on your Neteller account and didn't provide my your username/email address at Zodiac casino.

If you're saying that you no longer wish us to look into this issue for you then the result will be a Found for the Casino ruling.

Let me know what you want to do,

ThePOGG

User icon
ThePOGG
September 7, 2015

Hi poca,

Have you sent the requested ID to Zodiac casino?

Thanks,

ThePOGG

User icon
ThePOGG
September 7, 2015

Hi poca,

Thank you for confirming that you have been paid!

All the best,

ThePOGG

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poca consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 26, 2015

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