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Zodiac Casino - redeeming loyalty points

Ruling

Found for the Casino - Zodiac Casino are a private business and entitled to decide which customers they are and are not willing to offer promotional incentives to.

Read our Zodiac Casino Review.

Player's Complaint

Hi my complaint is in regards to redeeming my loyalty points/vip player bonus. i recently made a withdrawal from zodiac casino and eversince that i cannot redeem my loyalty points (currently accumulated $30) until i continue to "display my committment to the casino by continuing to make deposits". They wont give me a reason for the "suspension" or how many deposits i need to make until they decide to lift the "suspension" any deposit i make with a bonus does not get credited instantly , instead the bonus goes into my loyalty points which i cant access until the "suspension" is lifted. this problem exists at all my "casino rewards' accounts.

Read the casino review

2 Responses

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thepogg
August 20, 2021

Hi sleeves989 - welcome to ThePOGG.com!

'Loyalty Points' at Zodiac casino are issued in the form of bonuses. As a private business, Zodiac Casino are entitled to decide which customers they are prepared to give incentives to and to decline to provide incentives to other customers. All we could suggest if you are unhappy with the operator's decision is finding an alternative casino to play with.

Sorry we could not be of further help.

ThePOGG

User icon
sleeves989
August 21, 2021

thats fine, its unethical that they give you incentives when you are only playing sporadically and remove those loyalties when you increase your play to a "normal" committment while still holding down a job . To ask for more depositing and wagering would compromise healthy committment to gambling and this is exactly what this type of request is promoting. I am disappointed that those who are already depositing regularly ,are persocuted unless they then increase their gambling habits.......this completely alines with gambling addiction and the promotion of it.

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Agreement

sleeves989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Zodiac
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Apollo Entertainment Limited

August 18, 2021

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