– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Zodiac Casino - redeeming loyalty points


Found for the Casino - Zodiac Casino are a private business and entitled to decide which customers they are and are not willing to offer promotional incentives to.

Read our Zodiac Casino Review.

Player's Complaint

Hi my complaint is in regards to redeeming my loyalty points/vip player bonus. i recently made a withdrawal from zodiac casino and eversince that i cannot redeem my loyalty points (currently accumulated $30) until i continue to "display my committment to the casino by continuing to make deposits". They wont give me a reason for the "suspension" or how many deposits i need to make until they decide to lift the "suspension" any deposit i make with a bonus does not get credited instantly , instead the bonus goes into my loyalty points which i cant access until the "suspension" is lifted. this problem exists at all my "casino rewards' accounts.

Read the casino review

2 Responses

User icon
August 20, 2021

Hi sleeves989 - welcome to!

'Loyalty Points' at Zodiac casino are issued in the form of bonuses. As a private business, Zodiac Casino are entitled to decide which customers they are prepared to give incentives to and to decline to provide incentives to other customers. All we could suggest if you are unhappy with the operator's decision is finding an alternative casino to play with.

Sorry we could not be of further help.


User icon
August 21, 2021

thats fine, its unethical that they give you incentives when you are only playing sporadically and remove those loyalties when you increase your play to a "normal" committment while still holding down a job . To ask for more depositing and wagering would compromise healthy committment to gambling and this is exactly what this type of request is promoting. I am disappointed that those who are already depositing regularly ,are persocuted unless they then increase their gambling habits.......this completely alines with gambling addiction and the promotion of it.

Leave a Reply

You must be logged in to post a comment.


sleeves989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Zodiac
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Apollo Entertainment Limited

August 18, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.