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Zodiac - Deposit Limit

Ruling

Found for the Casino - The tools that the player was looking for are not a license requirement and alternative functions were available that would have achieved the same ends.

Read our Zodiac Casino Review.

Player's Complaint

Not allowing a deposit limit to be applied on the account as per the gambling commissioners guidelines for remote gaming. I have evidence of this plus other communication that can be sent over.

Read the casino review

3 Responses

User icon
ThePOGG
April 27, 2018

Hi herbiecat123 - welcome to ThePOGG.com!

I need you to provide a more detailed account of this issue and the reasons the operator have refused to take action.

Thanks,

ThePOGG

User icon
ThePOGG
May 3, 2018

Hi herbiecat123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
May 7, 2018

Hi herbiecat123,

Thank you for your email. Unfortunately you do not have a valid claim in this instance.

The LCCP makes the following statements with regard to the provision of tools to assist players in controlling their gambling:

"3.3.1 Licensees must make information readily available to their customers on how to gamble responsibly and how to access information about, and help in respect of, problem gambling.

3.3.2 The information must cover:

a any measures provided by the licensee to help individuals monitor or control their gambling, such as restricting the duration of a gambling session or the amount of money they can spend

b timers or other forms of reminders or ‘reality checks’ where available."

The above does not stipulate exactly what tools the operator is required to provide and as such there is variation in the tools being offered by different providers and this would not constitute a breach of license conditions.

Further to this, while Live Chat may not have been available at the specific point in time where you wanted to apply a deposit limit, having tested the Zodiac account system, options to lock your account from anywhere between 24 hours and 5 years are available. That being the case you could have applied a Time Out or Self-Exclusion that would have resulted in the same inability to deposit further funds that you were looking for with a Deposit Limit.

Sorry we could not be of further help!

ThePOGG

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Agreement

herbiecat123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 27, 2018

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.