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General

If you have any questions or comments about ThePOGG.com, the best place to tell us about them is on our message boards. With a thriving community to answer your questions, it’s likely you’ll receive answers quicker than waiting on us. Alternatively you can consult our Frequently Asked Questions page with covers the most common problems which you may experience with the site.

Complaints

If you are looking to submit a complaint against a casino sign-up (click here) and submit your complaint (click here).

If for any reason you have difficulty registering with the site or submitting your complaint you can contact site management directly at webmaster@thepogg.com. Do not email through your complaint. All players will be expected to use our standard complaint infrastructure unless there is a significant barrier preventing access to this system. Complaints emailed through without previous communication discussing problems in accessing the standard complaint infrastructure will only receive a response requesting that they register an account and submit a complaint via our standard complaint infrastructure.

Ultimately, if we cannot accept your complaint through our dedicated Dispute Mediation system, we can arrange to accept your complaint via email, though this will only be considered after every effort has been made to go through our standard complaint process as it is likely to result in longer than normal delays.

If it is not possible to submit your complaint via electronic means you can communicate with us via physical mail at the following postal address;

ThePOGG.com
PO Box 2089
Livingston
EH54 0GF

Advertising

Looking to get your casino listed? READ THIS FIRST. If you don’t follow those guidelines, you won’t receive an answer. All requests emailed through without following guidelines will be ignored and marked as spam. We do not take review requests over email.

Please be aware that we offer a genuine review service and only a little over 10% of the properties we look at immediately qualify to receive links from us. The rest fail to meet our required standards for a variety of reasons. Once a review has been engaged it WILL be posted whether it is positive or negative. If you wish to receive feedback from us before the review is posted, to allow you to make the necessary changes to ensure a positive review, you should consider our Auditing Service.

Once you’ve reviewed the page above and followed the instructions, you can make your request here. It’s normal for the reviewing process to take between 1 and 6 months depending on a number of factors. All requests for a review emailed through on ANY address without following guidelines or a request on our forums will be ignored and marked as spam.

We do not sell advertising space or links on this site – this includes placing articles in exchange for links. Do not expect a response if you choose to ignore this..

Link Exchange Requests

If you are a webmaster for another site and you wish to exchange links with ThePOGG.com, email us at links@thepogg.com. Be advised that we receive a large number of these requests and we are very picky about the site that we link to from ThePOGG.com. Your site has to be offering players something useful that is not found at the partner sites listed in our Player Resources.

Errors

If you find any errors in any of the material published on this site, please let us know by contacting us at errors@thepogg.com. Please note that this address should only be used to let us know of an error that you can verify via credible resources and not simply to say that you don’t think that the House Edge figure for slot [insert name here] is accurate or that [insert casino name here] is cheating based on anecdotal evidence.