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8.14

BGO: Needs Work

Top Casinos: Canada

BGO Casino

Players from Canada are welcome at BGO casino.

Overview

Review last updated – June 2020.

BGO are a British facing Bingo operation that are trying their hand at casino games. The package they’ve put together is well worth a look and offers a sizeable selection of slots games.

Trustworthiness

 - 6 / 10

Only one of the reviewers that work at the site holds an account with BGO and they report positive experiences.

The BGO group have informed us that while they will address complaints from players in other jurisdictions they will not discuss complaint submitted by UK players. They state that this is due to additional reporting requirements for the UKGC when managing complaints with a non-approved ADR service, however the licensing conditions that they are subject to are explicit in only requiring the operator to flag a 'key event' where they refer the player to a non-approved ADR service. Any situation where the player approaches the non-approved ADR independent of guidance from the operator would not carry any additional reporting requirements. As such we do not view this justification as legitimate.

BGO Casino carry a maximum win cap of £250,000 outside of Progressive Jackpot games as covered by Term 5.6: "All slots, video poker, table, card and arcade games featured on the Websites (except for progressive jackpots) are restricted to a maximum payout of £250,000 (or the equivalent in your chosen currency) to any one customer on any single wagering round. In the majority of instances this is by means of stake limits imposed within the applicable games. For the avoidance of doubt this is regardless of the size of the stake or the number of bets placed. Should you win in excess of this amount in any one betting round as a result of errors in the stake limits, you will win £250,000 (or an equivalent in your chosen currency) and any amount above this shall be void." 02/09/2019

BGO have maintained a positive reputation within the gambling community.

For references see BGO Entertainment Player Issues

Bonuses

 - 7 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

200% up to £200.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 16xbonus
  • Blackjack - 320xbonus
  • Roulette - 1600xbonus
  • Baccarat - 320xbonus
  • Video Poker - 320xbonus
  • Table Poker - 320xbonus

Adjustments to ratings;

  • Bet Size Restriction (-1) - Not allowed to place wagers of 25% or more of the bonus balance.
  • Game restrictions (-1) - You are not allowed to play the following slots games; Arctic Agents, Enchanted Unicorn, Monopoly Here & Now, Texas Tea, Western Frontier, Wheel of Fortune Triple Action Frenzy

Game Weightings (already account for in Wagering Requirements)

  • Bingo Rooms (Tickets purchased) 100%
  • Slots games 25%
  • Scratchcards 25%
  • Blackjack 5%
  • Video Poker 5%
  • Table Poker 5%
  • Baccarat 1%
  • Roulette 0%
  • Craps 0%
  • Keno Games 0%
  • Progressive Jackpot Games 0%
  • All other games 5%

Notes

If you bust a deposit with a bonus and deposit for a second bonus without a non-bonus deposit first, the wagering requirement for the initial busted bonus will be rolled over onto your second deposit.

Payout Speed: 24h

 - 10 / 10

The BGO group process withdrawals to ewallets the same day.

Minimum withdrawal - £20

Maximum withdrawal - unlisted.

Banking options available - Credit/Debit cards, Citadel, iDebit, Neteller, Skrill, PayPal, Pay.com

A £2.50 fee is charged for every withdrawal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

BGO casino use WagerWorks software for their table games and offer a lot of additional Net Entertainment slots games. Check out our WagerWorks Software Review and Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 54

Slots – 204

Video Poker – 37

Jackpot – 15

Customer Service

 - 10 / 10

Email Testing Record

  • June 2020 - 1 hour 6 minutes .
  • September 2019 - 5 minutes.
  • May 2019 -17 minutes.
  • November 2018 - 11 minutes
  • November 2016 - 6 hours 10 minutes
  • June 2015 - 12 minutes
  • November 2014 - 11 minutes
  • June 2014 - 10 minutes
  • December 2013 - 4 minutes
  • June 2013 - 19 hours 5 minutes
  • April 2013 - 1st email - 1 day 23 hours 29 minutes

Licensing

 - 10 / 10

BGO hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BGO currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from Canada accepted.

BGO does not accept players from the following countries:Afghanistan, Australia, Belgium, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hungary, Iran, Iraq, Israel, Italy, Libya, Mali, Netherlands, Nigeria, Portugal, Romania, Russia, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sudan, Switzerland, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Arab Emirates, United Kingdom, United States, Zimbabwe.

Contact

Contact Information;

Email : [email protected]
Address : Mandalay Gaming Holdings Ltd
First Floor
Millenium House
Victoria Road
Douglas
Isle of Man
IM2 4RW

Slots RTP

BGO publish the house edge figures for all their slots games.

Comp Points

BGO casino does offer a comp point program and you earn one comp point for every £50 wagered on any casino game, but their website does not detail how many comp points you need to earn before you can redeem them for cash.

Closing Thoughts

The BGO group's approach to the management of player complaints is frustrating. Our experience with the regulator leads us to conclude that there is no sound basis for the operator to treat UK player complaints differently from complaints from players in any other territory. Due to this position our policy has to be that we would recommend these operators to all players outside of the UK market.

Other Associations

There are no associated casinos to display.

Best Casinos: Canada

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.