OVERALL VERDICT
5.64/10

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OVERALL VERDICT

5.64/10

PAYOUT SPEED

10/10

Customer Service

10/10

Bonuses

2/10

Software

10/10

Licensing

8/10

WEBSITE

OWNERSHIP

iGame Malta Ltd

AFFILIATE PROGRAM

Casino Huone Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

Play

GSlot

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888

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Low value registration incentives.

Casino Huone Casino Review

Name: Casino Huone Casino Review
Item: Casino Huone
Rating: 5.64
Author: ThePOGG

Review last updated - May 2019

OVERVIEW | 5.64/10

The Casino Huone website is only available in Finnish.

Casino Huone is Finnish-focused casino brand, part of iGame group of brands, which was purchased by Kindred Group in late 2015. It has a positive reputation amongst players which makes it good choice of venue if you’re fluent in Finnish.

TRUSTWORTHINESS | 2/10

As of early 2019 the Kindred group has decided they will no longer address complaints submitted to this service. This decision appears to have followed on directly from a responsible gambling complaint against 32Red managed by this service, wherein the complainant both repeatedly asked for support staff to excluded them and expressed suicidal feelings due to their losses without the operator taking appropriate actions to ensure the player could not access their gambling services. The operator were not inclined to refund losses to the player until such point as we suggested taking guidance from the UKGC on this matter, at which point they adopted a more appropriate position. Following this issue, the next complaints submitted to ThePOGG.com against Kindred group properties have received the response that Kindred are not prepared to work with ThePOGG.com's ADR services.

For references see Unibet Group Player Issues

BONUSES | 2 / 10

Casino Huone Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 24h | 10 / 10

Using Neteller our reviewer reports withdrawals normally paid within a couple of hours but at most 24 hours.

Minimum Withdrawal - None listed.

Maximum Withdrawal - €20000/24 hour period

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, WebMoney, PaySafeCard and PayPlus

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Casino Huone use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 18

Slots – 78

Video Poker – 6

Live – 15

Customer Service | 10 / 10

Email Testing Record

November 2018 - 2 minutes
December 2016 - 8 minutes
June 2015 - 10 minutes
November 2014 - 47 minutes
June 2014 - 9 minutes
December 2013 - 6 minutes
October 2013 - 3 minutes

Licensing | 8 / 10

Casino Huone hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Affiliate Program - .

Restricted Countries

Players from United States NOT accepted.

Casino Huone does not accept players from the following countries: American Samoa, Oceania, Australia, Belgium, Cuba, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hong Kong, India, Iran, Iraq, Democratic People's Republic of Korea, Republic of Korea, Libya, Macao, Myanmar, Nigeria, Northern Mariana Islands, South Africa, Spain, Sudan, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact

Contact Information;

Email :	[email protected]
Address :	iGame Malta Ltd.
	6, The Firs
	George Borg Olivier Street
	Sliema
	SLM 1801
	MALTA

Slots RTP

Casino Huone publish the house edge figures for all of their slots games.

Comp Points

Casino Huone do not appear to offer any form of comp point program.

Closing Thoughts

The management of the last complaint we actually managed to review against the Kindred operated properties was in our opinion highly questionable. It was a clear cut case and the appropriate action should have been taken without any need for us to apply pressure. That the response to this issue appear to have been to shut down any further dialogue on future complaint issues only exacerbates our concerns.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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