Casino Room Casino REVIEW

High Roller have no outstanding complaints at any of the major mediation portals.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for High Roller Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

The Casino Room site states that Neteller withdrawals are paid within 48h.

Minimum withdrawal - €10 (€2 fee for any withdrawal under €30)

Maximum withdrawal – Casino Room reserve the right to restrict the maximum withdrawal to €10000/week and €30000/month.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, PaySafeCard, UKash, iDeal, WebMoney and ClickandBuy

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Casino Room use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selections are as follows;

Email Testing Record

• January 2021 - 38 minutes.
• June 2020 - 1 hour 34 minutes.
• September 2019 - 3 minutes.
• May 2019 - 37 minutes.
• November 2018 - 36 minutes.
• November 2016 - 1 hour 7 minutes.
• June 2015 - 5 minutes
• November 2014 - 2 hours 46 minutes
• June 2014 - 3 hours 9 minutes
• December 2013 - 2 hours 57 minutes
• June 2013 - 13 minutes
• April 2013 - 10 minutes

CasinoRoom hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoRoom currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Casino Room for their MGA license. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Casino Room does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, Angola, Australia, Cambodia, China, Denmark, Ecuador, France, French Guiana, French Polynesia, French Southern Territories, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Democratic People's Republic of Korea, Kuwait, Lao People's Democratic Republic, Malaysia, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Qatar, Spain, Sudan, Syrian Arab Republic, Taiwan, Province of China, Tunisia, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact Details;

CasinoRoom only publish the house edge (RTP) information for their Net Entertainment slots games.

CasinoRoom do not offer any form of comp point program.

Casino Room is regulated and holds a licence with the MGA, meaning that ThePOGG acts as an Alternative Dispute Resolution (ADR) service for them under the MGA license. They are owned by Ellmount Gaming and are a sister property to High Roller Casino (which runs on a separate license. They have gained an impressive set of scores from us on review, with the maximum available for trustworthiness due their consistent record of treating players fairly and our facility to intervene in complaint situations. Casino Room also hold our Seal of Approval - we trust that players signing up with this group will receive optimum treatment and be fully satisfied by their decision to do so.

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