CasinoCasino Casino

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for CasinoCasino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

CasinoCasino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with CasinoCasino. Read more about our guarantee here.

The CasinoCasino website states that Neteller withdrawals will be paid within one business day.

Minimum withdrawal – £20.

Maximum withdrawal – £5000.

Banking options available - Visa, Mastercard, Neteller, Skrill, Bank Transfer and Paysafe Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CasinoCasino use Net Entertainment and Microgaming softwares for their instant play casino - they also provide a range of games from: Novomatic, Bally, WMS, Thunderkick, NextGen, Blueprint Gaming, Slingshot, Barcrest, Just for the Win, IGT, High5Games. To find out more check out our Net Entertainment Software Review and Microgaming Software Review.

Game selections are as follows;

Email Testing Record

• January 2021 - 5 minutes
• June 2020 - 33 minutes.
• September 2019 - 5 minutes.
• May 2019 - 11 minutes
• November 2018 - 1 hour 47 minutes
• July 2017 - 3 minutes

CasinoCasino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoCasino currently use eCogra. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from Canada accepted.

CasinoCasino does not accept players from the following countries:Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Cambodia, Ecuador, Estonia, Germany, Guam, Guyana, Hong Kong SAR China, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Myanmar [Burma], Namibia, Nicaragua, North Korea, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Philippines, Romania, Russia, Singapore, South Africa, South Korea, Spain, Sudan, Switzerland, Syria, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Yemen, Zimbabwe.

Contact Information:

CasinoCasino publish the house edge/RTP figures for all of their slots games.

CasinoCasino run a comp point program called 'Player Points'. This system operates slightly differently than most comp point programs in that it is based on losses rather than wagers. For every £10 the player deposits they'll receive 1 point. For every £10 they withdraw they'll lose 1 point. 50 points can be exchanged for £5.

In comparison to the standard Playtech comp point program that we use as a bar for rating, this system is about half as valuable for the player when playing slots and less valuable than that for other lower House Edge games.

All of the operators in the L&L Europe group we consider to be top notch. Years of experience with this group have shown them to be consistent in their high levels of customer support and transparent practices. Players seem to enjoy high quality customer service if they signup here and fair treatment too.