Frozen Bingo: Does not accept players from United States
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Frozen Bingo Casino REVIEW
Players from United States cannot play at Frozen Bingo casino.
Review last updated - January 2022
Frozen Bingo is part of the 888 Group, one of the best-known online gambling brands in the world, having household recognition both in and outside those familiar with the gambling industry. They were one of the pioneers of remote gaming, they now employ over 1300 people and have an annual revenue measured in hundreds of millions. The group holds multiple licenses including Gibraltar by Gibraltar Gambling Commission, the MGA in Malta, the UKGC in the United Kingdom alongside licenses in both Ireland and the United States, though the licensing for different properties may vary. Their web design is simple but effective based on an icy theme and taking as its colour palette cool blue, white and silver. The logo is the company name in icy blue lettering made to look like it has been carved from blocks of ice - the "o" frozen is represented by a snowflake and the "o" in Bingo is a frozen bingo ball.
Frozen Bingo and other 888 run casinos have a policy of not discussing player complaints, with both this and other affiliate based player complaint services.
Ordinarily we would not work with a group that will not discuss complaints. However, 888's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and 888 have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that 888 has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.
The above being the case we're we're happy to acknowledge that 888 policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.
For references see 888 Group Player Issues
BONUS CODE:Try another casino
Payout Speed: 72 hours
Frozen Bingo state on their website that withdrawals can take up to 3 days.
Maximum Withdrawal - 3 withdrawals are allowed per day: £5000 per day; £15,000 per week; £25,000 per month.
Minimum Withdrawal - £30 .
Banking options available - Credit/Debit cards, Paypal, Neteller, Paysafecard, Entropay and Bank Transfers.
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Frozen Bingo hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Frozen Bingo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
Frozen Bingo does not accept players from the following countries: American Samoa, Oceania, Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guam, Israel, Italy, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
|Phone:||08082 387 546 (UK)|
|Phone:||+12684 844 830 (RoW)|
While we would love to see the extended 888 group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Players choosing to play with 888 should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.
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