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Grand Games: Closed

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Grand Games Casino

Players from Canada are welcome at Grand Games casino.

Overview

Review last updated - June 2020.

Grand Games casino are part of the Aspire Global group. They are licensed in the United Kingdom by the UKGC and Malta by the MGA. They use Net Entertainment, NextGen Gaming and Amaya. Their site uses a blue and grey colour scheme with a slider varying backgrounds.

Trustworthiness

 -  7 / 10

Grand Games casino are part of the Aspire Global group. While this group has been reluctant to discuss complaints in the past, we now have a working relationship with their management. Alongside this the Aspire Global group have a widely positive reputation within the industry. As such we're now happy to list their properties as Recommended.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 -  1 / 10
Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE:

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Value to Player for:
Bonus Value

Payout Speed: 5 days

 - 5 / 10

The Grand Games website states that Neteller withdrawals will be paid within 3 business days (5 days).

Minimum Withdrawal - €10

Maximum Withdrawal - €10000/month.

Banking options available - Visa, MasterCard, Moneybookers (Skrill), Neteller, EntroPay, PaySafeCard, UKash, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  2 / 10

Grand Games use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows;

Instant

Table Games – 6

Slots – 79

Video Poker – 2

Customer Service

 -  0 / 10

Email Testing Record

  • September 2019 - No response.
  • May 2019 -No response.
  • December 2016 - 19 hours 56 minutes
  • November 2014 - 2 hour 15 minutes

Licensing

 -  5 / 10

Grand Games casino are licensed by the Belgian government. We are unaware of the Belgian government offering any complaints service for players.

The following countries are allowed to participation with Grand Games casino - South Africa, United States

Restricted Countries

Players from Canada accepted.

Grand Games does not accept players from the following countries: Australia, South Africa, United Kingdom, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Slots RTP

Grand Games only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points

Grand Games casino do run a comp point program. For every €20 wagered on any game you will earn 1 comp points. Comp points can be redeemed for bonuses at a rate of 25 comp points to €1. These bonuses carry standard wagering requirements.

Closing Thoughts

Grand Games and the Aspire Group have a generally good reputation across the industry, generating low levels of complaints, and they've now reached an agreement with ThePOGG to ensure future complaints are managed appropriately. We're happy to recommend them to our readers.

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COMPLAINTS

Best Casinos: Canada

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. The laws in Canada with respect to gambling are complex and varied, with provinces and territories each setting their own rules. At the present time online gambling appears to exist in a grey area, where there are 'legal' province run operators, but gambling with overseas operators does not appear to be problematic. You can learn more about the legal status of gambling in Canada in our article - Is Online Gambling Legal in Canada?