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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.

– Low value registration incentives.


Jackpot Village Casino Review

Review last updated - January 2021.

OVERVIEW | 7.02/10


Jackpot Village Casino runs on the White Hat Gaming Platform. JackpotVillage Casino is dual licensed: in Malta by the  MGA and in Great Britain by the UKGC they use ThePogg as their ADR for non UK customers and eCogra for UK customers. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Micro, Aristocrat, Leander Gaming and NYX. Their site has a simple design based around a colour palette of: gold, black and white - their logo is their name gold letters studded with lights and with a pair of white stars to each side.

TRUSTWORTHINESS | 5/10


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Jackpot Village Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

While we have a great degree of confidence in the white label license holder that represent Jackpot Village Casino - White Hat Gaming - unfortunately our direct interactions with the owners of this property have on multiple occasions left us with the impression that this group are not always transparent with their intent/actions and dissatisfied with the manner in which this business is managed. As to date these issues have not impacted players, we have decided to provide this group an opportunity rebuild trust. As such, assuming that there are no further issues this group's Trustworthiness stat will increase by one point for every 6 months without further issues.

Jackpot Village Casino is operating on a highly credible license and we consider players to be broadly safe for players to engage with, like Party Casino Reviews, or even some of the other midsized gambling operators like Casimba Casino Review or All British Casino Review.

BONUSES | 5 / 10


Deposit Method Restrictions:
Neteller; Skrill
Country/Regional Restrictions:
This is the UK bonus. Other bonuses available in other jurisdictions.


Payout Speed: 72 hours | 8 / 10


Jackpot Village Casino appear to process withdrawals to ewallets within 72 hours though the information on site is not hugely clear so it is worth checking with support before sign up.

Maximum Withdrawal - Not listed on site.

Minimum Withdrawal - €20

Banking options available - Credit/Debit cards, Neteller, Skrill, PaySafeCard, Interac Online, Trustly, dotpay, SoFort and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Jackpot Village Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 9 / 10


Email Testing Record

  • January 2021 - 7 hours 59 minutes.
  • June 2020 - won't answer without an account.
  • September 2019 - 1 hour 43 minutes .
  • June 2019 - 22 minutes .

Licensing | 10 / 10


Jackpot Village Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Jackpot Village currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Jackpot Village for their MGA license. You can find further information regarding this regulator's complaint policies here.

Other casino operators that should be avoided by players in our opinion include Fortune Clock Casino Review, Betswagger Review and mFortune Reviews.

Less serious, but also worth avoiding would be Play Ojo Reviews, Unibet Reviews, Amazon Slots Reviews and Casino Lab Review.

Restricted Countries


Players from United States NOT accepted.

Jackpot Village does not accept players from the following countries: Australia, Germany, Netherlands, South Africa, Sweden, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

Email : [email protected]

Slots RTP


Jackpot Village appear to provide the RTPs for their slots games.

Comp Points


Jackpot Village Casino do not appear to offer a comp points program for all players.

Closing Thoughts


The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. We hope going forward that the Ivy Affiliates properties will demonstrate the same commitment to integrity.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Jackpot Village
Resolved

Jackpot Village - Withdrawal

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Jackpot Village
Resolved

Jackpot Village - Won't payout my winnings

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Jackpot Village
Resolved

Jackpot Village - Purposly delaying payouts

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Jackpot Village
Resolved

Jackpot Village - not pay my winning

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