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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Partially cooperative with the management of player complaints.


Ladbrokes Casino Review

Review last updated - August 2022

OVERVIEW | 9.20/10


Ladbrokes are one of the best known brand names in the world, having household recognition both in and outside those familiar with the gambling industry. Founded in 1886, Ladbrokes had grown to the point that by 2016 they had almost 17k employees and an annual Net Revenue of over £1.5 billion.  They are triple licensed, firstly in Gibraltar by Gibraltar Gambling Commission, secondly by the Kahnawake Gaming Commission in Canada, finally by the UKGC in the United Kingdom.  The website is based upon a colour theme of red and white and the logo is the brand name in white letters on a red background.

TRUSTWORTHINESS | 8/10


The Ladbrokes group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services. We do have some channels of communication with this operator, and may be able to assist with some lower level issues, but this relationship is not comprehensive.

Ordinarily we would not work with a group that will not discuss complaints. However, Ladbrokes' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Ladbrokes has been a significant financial supporter to our sister charity BetBlocker. It is our considered opinion that the support that Ladbrokes has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 1/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that Ladbrokes policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see Coral/Gala/Ladbrokes Group Player/Affiliate Issues

BONUSES | 10 / 10


Deposit £10 and receive £50
Max Bonus 50
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 40xb
Deposit Method Restrictions:
PayPal, Applepay, Paysafecard, Skrill, Skrill 1-Tap, Neteller, pre-paid cards and certain debit cards
Country/Regional Restrictions:
Bonus only available to players in the Gibraltar, Jersey, Republic of Ireland and the United Kingdom

Terms and Conditions

The Ladbrokes Welcome bonus currently consists of a bonus of £50 after you have wagered £10 or more on qualifying games.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus.

Players depositing via PayPal, Applepay, Paysafecard, Skrill, Skrill 1-Tap, Neteller, pre-paid cards and certain debit cards are not eligible to receive this bonus.

Bonus and all associated winnings will expire after 30 days if wagering requirements are not completed.

You are only allowed to play the following games with this bonus:

  • Deal or No Deal Perfect Play, Premium European Roulette, Big Banker, MONOPOLY Live, Crazy Time, 9 Pots of Gold, Quantum Roulette Live, Fishin’ Frenzy Jackpot King Deluxe, Eye of Horus Jackpot King Deluxe, Big Bass Bonanza, Rainbow Rewards, The Goonies Jackpot King Deluxe, Age of the Gods: God of Storms, The Goonies Return, Adventures Beyond Wonderland Live, Gold Cash Freespins, Fishin’ Frenzy Megaways, Rainbow Riches Pick n Mix, Rainbow Riches, Slingo Rainbow Riches, Bonanza Megaways, Dynamite Riches Megaways, Starburst, Ladbrokes Roulette, Gold Fish Fortunes, Lock O' The Irish, Big Banker Pots, Bigger Banker, 9 Red Balloons, Big Bass Splash and Well Well Well Live.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operator's website before you play.


BONUS: Deposit £10 and receive £50
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Value to Player for:
$39.66
Bonus Value
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high
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Payout Speed: 8h | 10 / 10


The Ladbrokes site advertises that ewallet withdrawals will be paid within 8 hours.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Ladbrokes use Playtech software for both their download and instant play casinos. Check out our Playtech Software Review.

Game selections are as follows;

Instant

Table Games – 42

Slots – 1800+

Video Poker – 2

Live - 34

Jackpots - 98

Customer Service | 10 / 10


Email Testing Record

  • August 2022 - 17 minutes
  • December 2016 - 37 minutes
  • June 2015 - 16 hours 38 minutes
  • November 2014 - 4 hours 45 minutes
  • June 2014 - 23 hours 41 minutes
  • December 2013 - 32 minutes
  • June 2013 - 1 hour 26 minutes
  • January 2013 - 1st email - 11 hours 30 minutes

Licensing | 8 / 10


Ladbrokes casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Casumo currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Ladbrokes does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Contact Information;

Email : [email protected]
Phone :UK 0800 032 1133 (toll)
International +350 200 43003 (toll)
Address : Ladbrokes Customer Service
Imperial House
Imperial Drive
Rayners Lane
Harrow
Middlesex
HA2 7JW

Slots RTP


Ladbrokes provide RTP information for all of their games.

Comp Points


Ladbrokes do not appear to offer any comp point program.

Closing Thoughts


While we would love to see the extended Ladbrokes group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Players choosing to play with Ladbrokes should be aware that the chances of us being able to assist you with any issues are significantly lower than with the smaller but more cooperative groups we act as ADR for. However, given the low volumes of complaints we see against this group, this should not be particularly offputting and we consider Ladbrokes a high quality operation overall.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Ladbrokes
Declined

Ladbrokes - Breach of terms and conditions

Read Complaint
Ladbrokes
Found for the player

Ladbrokes - closed account with 1.1k GBP without valid reason

Read Complaint
Ladbrokes
Declined

Ladbrokes - account closed

Read Complaint
Ladbrokes
Resolved

Ladbrokes - self exclusion

Read Complaint
Show all Complaints
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