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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.


Metal Casino Casino Review

Review last updated - January 2021.

OVERVIEW | 7.08/10


Metal Casino is a relatively new gambling property - it is a white label running on the MT SecureTrade platform. It holds dual licenses with the MGA, and the UKGC. They offer a range of games by: Play 'n Go, NYX Gaming, ELK StudiosNet Entertainment , Microgaming and Evolution Gaming. Their heavy metal/rock themed site design highlights their target demographic as rockers and metal-heads.  Their chosen colour palette of: black, white, gold and red is appropriate in relation to the theme of their site. Their logo is a casino chip in gold and black with lightning bolts and a sugar skull in red festuring on it. Metal Casino currently have no outstanding complaints at any of the major gambling portals.

TRUSTWORTHINESS | 9/10


Metal Casino have no outstanding complaints at any of the major mediation portals.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Metal Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

BONUSES | 6 / 10


100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 25x(d+b)
Deposit Method Restrictions:
Neteller and Skrill for UK Players
Country/Regional Restrictions:
Albania, Belarus, Bosnia and Herzegovina, Croatia, Latvia, Lithuania, Macedonia, Moldova, Russian Federation, Serbia, Slovakia and Ukraine

Terms and Conditions

The Metal Casino Welcome bonus currently consists of a bonus of 100% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 25x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet with this bonus is £5.

The maximum allowed win with this bonus is £2000.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Albania, Belarus, Bosnia and Herzegovina, Croatia, Latvia, Lithuania, Macedonia, Moldova, Russian Federation, Serbia, Slovakia and Ukraine.

Players from the following countries who deposit via Neteller or Skrill are not eligible to receive this bonus - UK

Bonus and associated winnings will expire after 30 days if the wagering requirements are not completed.

Game Weightings:

  • Zombies, Jack Hammer 2, Steam Tower, Muse: Wild inspiration, Ghost pirates, High Society 50%
  • Bloodsuckers, 1429 Uncharted Seas 0%
  • Lucky Angler, Big Bang, The Wish Master, Devil's Delight, Robin Hood, Tomb Raider 2, Tornado: Farm Escape, Jackpot Jester 50000, Jackpot Jester Wild Nudge, Super Monopoly Money, Thunderstruck I, Eye of the Kraken, Kings of Chicago, Aliens, Tower Quest, Dead or Alive, Vikings go Berzerk, Alchymedes, Holmes and the Stolen Stones, Viking Runecraft, Beautiful Bones, Spiña Colada, Mega Joker, Joker 8000, table games, live casino, video poker, Castle Builder, Barber Shop Uncut, Starmania, Toki Time Inaccessible

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £100
Try another casino
Value to Player for:
£5.20
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 24-48h | 8 / 10


Metat Casino state that their withdrawals to ewallets are instant however they also state that all withdrawals have a 24-48h processing time before they're issued.

Minimum withdrawal - £20

Maximum withdrawal - £10000 per withdrawal.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Zimpler, Trustly Bank Transfer.

There is a fee of £2.50 fee on withdrawals via Credit/Debit Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 6 / 10


Metal Casino use Net Entertainment, Microgaming, NextGen Gaming, Play N Go and Elk Studios software.

Game selections are as follows;

Instant

Table Games – 11

Slots – 368

Video Poker – 7

Live – 7

Jackpot – 7

Customer Service | 1 / 10


Email Testing Record

  • January 2021 - 3 days, 13 hours 5 minutes
  • June 2020 - No response .
  • September 2019 - 1 hour 25 minutes.
  • May 2019 - 1 hour 22 minutes.
  • December 2018 - 9 minutes
  • August 2017 - 1 hours 7 minutes.

Licensing | 10 / 10


MetalCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MetalCasino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Metal Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Metal Casino does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Australia, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Greece, Greenland, Guam, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jordan, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Libya, Malaysia, Marshall Islands, Montenegro, Myanmar, New Caledonia, Nigeria, Northern Mariana Islands, Pakistan, Palestinia, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Western Sahara, Yemen.

Contact


Contact Information;

Email : [email protected]
Address : GB Buildings
Penthouse, Watar Street
Ta’ Xbiex
XBX 1301
Malta

Slots RTP


Despite it being required by the UKGC license Metal Casino do not publish the RTP figures for all of their games.

Comp Points


Metal Casino do not appear to offer any form of comp point program.

Closing Thoughts


The casinos operating on the MT SecureTrade white label have garnered a good reputation over several years of operation and their licensors are credible and, in the main, player focused. That we function as an ADR service for this license provider under their MGA license gives us a very high degree of confidence that players signed-up with Metal Casino will be treated fairly.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Metal Casino
Resolved

Metal Casino - missing deposits 500€

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Metal Casino
Resolved

Metal Casino - withholding money I deposited and didn't play with, unresponsive to e-mails

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Metal Casino
Resolved

Metal Casino - Unable to withdraw winnings

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Metal Casino
Resolved

Metal Affiliates - Non-payment affiliate commission

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