PlayGrand: Does not accept players from United States
Check our list of casinos that do accept players from United States.
Players from United States cannot play at PlayGrand casino.
Review last updated - June 2020.
PlayGrand Casino is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. PlayGrand is triple licensed: in Malta by the MGA ,by Curacao eGaming and in Great Britain by the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Micro, Aristocrat, Leander Gaming and NYX. Their site is built upon a colour palette of: red, black and white and their logo is their name in white. They are a devil themed casino.
ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for PlayGrand Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
PlayGrand Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with PlayGrand Casino. Read more about our guarantee here.
You can see the latest updates to PlayGrand casino terms and conditions here.
100% up to £300
Terms and Conditions
The PlayGrand Welcome bonus currently consists of a bonus of 100% up to £300 plus 30 complimentary spins on Reactoonz.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)
The maximum allowed bet is £5 on any single round of play.
There is no maximum win on the deposit bonus and the maximum allows win with the complimentary spins is £100.
The bonus is cashable.
Players depositing via Neteller or Skrill are not eligible to receive this bonus.
This bonus is only available to UK residents. Other bonuses available on other jurisdictions.
Bonus and associated winnings expire after 30 days if wagering requirements are uncompleted.
- Bingo (Bingo Bonus) 100%
- *Slots (Casino Bonus) 100%
- Progressive Jackpot Slots (Casino Bonus) 0%
- Fun (Casino Bonus) 100%
- Virtual (Casino Bonus) 100%
- Scratchcards (Casino Bonus) 100%
- Ball (Casino Bonus) 100%
- Super Hi Lo, Winners Wheel, Six Ball, & Hi Lo Money Spinner (Casino Bonus) 100%
- Table Games (Casino Bonus) 10%
- Poker Games (Casino Bonus) 5%
- *Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Beetle Frenzy, Gold Rush, Jackpot 6000, Lucky 8 Line, Magic Love, Mega Joker, Pirate's Gold, Safari Madness & Super Nudge 6000, Big Bad Wolf 20%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NATry another casino
Payout Speed: 3 days
All the casinos in this group have a 48 hour pending period on all withdrawal. Our review reports withdrawals paid within 24 hours after that.
Minimum withdrawal – £30.
Maximum withdrawal – £2500/week.
Banking options available - Credit/Debit cards, Neteller, UKash, Poli, iDeal
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
PlayGrand Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.
Game selections are as follows:
Table Games – 79
Slots – 515
Video Poker – 10
Jackpot - 29
Live - 14
Email Testing Record
- June 2020 - won't answer without an account.
- September 2019 - 1 hour 43 minutes .
- May 2019 - 22 minutes .
- November 2018 - 20 minutes
- November 2016 - 2 hours 48 minutes
- May 2016 - 42 minutes
- December 2015 - No Reply.
- June 2015 - No Response
- November 2014 - 4 hours 47 minutes
- September 2014 - 5 hours 7 minutes
PlayGrand hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayGrand currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by PlayGrand Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
PlayGrand does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Lithuania, Malta, Martinique, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Russian Federation, Sao Tome and Principe, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.
|Email :||[email protected]|
PlayGrand casino publish the RTP/house edge figures for their Net Entertainments slots games.
PlayGrand casino offer their own loyalty point program. For every £10 you wager you will earn the following number of loyalty points:
- Roulette 0.25
- Blackjack's 0.50
- Scratchcards 2.00
- Slots 3.00
- Video Poker and Video Poker Sidebet 1.00
- Keno 2.00
- Football Frenzy 1.00
- Poker Dice 1.00
- Super Hi Lo and Super Hi Lo Bonus 1.00
- Wheel of Fortune 1.00
- Virtual Racing 1.00
- Six Ball 1.00
- Hi Lo Money Spinner 1.00
- Money Shot 1.00
- High Roller 1.00
- Pot Shot 1.00
- Ride'm Poker 0.50
- Bingo 1.00
Based on earning rates alone this system is better than the standard Playtech comp point program for Slots, Scratchcards and Keno, equal for most other games and weaker for Roulette, Blackjack and Ride 'Em Poker.
Loyalty Points can be redeemed at a rate of 200 points to £1 which is 5 times better than the standard Playtech comp point program.
Comp points are redeemed as bonuses and as such do carry a wagering requirement.
The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Playgrand will be treated fairly.
Associated By Company
Playgrand - Not paying my withdrawaal
Playgrand - Not paying winnings
PlayGrand - Pending Withdrawal since May 2020
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