Slotsmoon has been Blacklisted due to unethical business practices.
Players from United States cannot play at Slotsmoon casino.
Predatory Dormancy Term - automatic Not Recommended. Term 4.5.1 states: "Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero." 24/07/2018 Dormancy Terms should never be used to enhance casino coffers - charging a small monthly maintenance fee for the upkeep of dormant accounts is acceptable deducting 10% of an existing balance is not.
Unfair Timeline for the Provision of Identification Documentation - automatic Not Recommended. Term 2.4 states: "We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal." 24/07/2018. Giving a player only 5 days to submit identification documentation and then using the failure to be able to work to such a tight timeline as an excuse to seize balances is not a policy we support.
ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Jaak Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
Ordinarily the term issues highlighted above would result in a Trustworthiness rating reduction. However this is offset by the use of our ADR service, which assures us that we can intervene if any issues do arise.
Slotsmoon previously directed their affiliate links to the Staybet casino affiliate program. As such we feel it is reasonable to conclude that there is some degree of association in terms of ownership between these two properties.
Staybet have been involved in the confiscation of a significant win from a player due to a maximum bet term violation while playing with a bonus. Ordinarily we would not view this as problematic, however in this case the single bet violation lost, causing detriment to the player, benefit to the casino and having no impact on the balance being confiscated. Where these terms are intended to prevent abusive behaviour, in this case there's no evidence to support a claim of abuse. The single bet violation was clearly a mistake and was used in an opportunistic fashion by the operator to avoid paying. We view this to be predatory behaviour.
Staybet have been involved in a further player complaint issue where they acknowledged that a player was due payment, claimed to have sent payment, then when the player failed to receive payment became non-responsive to our attempts to follow-up with them.
Staybet have been non-responsive to player complaints.
For references see Staybet Player Issues
100% up to £200
Terms and Conditions
The Slotsmoon Welcome bonus currently consists of a bonus of 100% up to £200 plus 20 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 35xbonus for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is £5.50 of 15% of the bonus, whichever is greater, on any single round of play.
There is no maximum win on either the deposit bonus or the complimentary spins.
The bonus is cashable.
- All Netent games , Big Bad Wolf, Treasure Island, Diamond Tower, Serengeti Diamonds, Frog N flies, Medusa 2, Foxin wins, Moon Temple, King Kong, Creature from the Black Lagoon, Frankenstein, Crime Scene, Thunderstruck II, Mermaids Millions, Alaskan Fishing, What A Hoot, Football Star, Bikini Party, Game of Thrones, Bar Bar Black Sheep, Avalon, Immortal Romance, Double Play Superbet, Spin Sorceress, Witch Pickings, Poltava, DJ Wild, Lost Vegas 50%
- All Blackjack games, Magic Spinner 10%
- All Video Poker games, All Roulette games, All Quick Play games, Hi Lo Fever, All Baccarat games, 3 Card Poker, Blood Suckers, Jackpot 6000, Keno, Cloud Quest, Tower Quest, Pearls of India 0%
- All other games 100%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NATry another casino
Payout Speed: 5 days
The Slotsmoon website states that Neteller withdrawals will be paid within 3 business days (5 days).
Minimum Withdrawal - €10
Maximum Withdrawal - €10000/month.
Banking options available - Visa, MasterCard, Moneybookers (Skrill), Neteller, EntroPay, PaySafeCard, UKash, Click2Pay
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Email Testing Record
- June 2020 - No response.
- July 2017 - 11 hours 47 minutes.
Slotsmoon Casino hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Slotsmoon Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Slotsmoon for their MGA license. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
Slotsmoon does not accept players from the following countries: American Samoa, Oceania, Guam, South Africa, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..
|Email :||[email protected]|
Slotsmoon casino do run a comp point program. For every €40 wagered on any game you will earn 1 comp points. Comp points can be redeemed for bonuses at a rate of 35 comp points to €1. These bonuses carry standard wagering requirements.
The actions that we've seen Staybet - Slotsmoon's sister property - take are such that we would recommend that player's find an alternative casino to play with. Good casinos understand that they have terms for a reason, not simply to get them out of paying.
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