Sven-play Casino REVIEW

Sven-play are unresponsive to complaints brought against them by customers of our dispute service at ThePOGG resulting in Blacklisted status.

Sven-play are the sister property of Campeon Bet, Svenbet and Evobet.

Evobet has actively constructed their registration form to encourage sign-ups from jurisdictions that they prohibit within their terms and conditions. We consider this to be entrapment, with the operator allowing play from restricted jurisdictions, refusing to pay wins but retaining losses. Further more, in one complaint case we have seen it came to light that the terms and conditions were not available to mobile users, giving the complainant no possibility of knowing that they were prohibited from signing-up, and yet the operator still refused to pay wins.

Svenbet have refused to pay winnings due to accusations of multi-accounting that, when we reviewed the supporting evidence, appeared to be unfounded.

"6.2 Sven-play holds the right to charge or close the inactive accounts if: a) No transactions have been recorded on a Sven-play Account for a period of 6 consecutive months; (A dormant account is an account that has not been accessed for 6 months, that has a real money balance. Once your account becomes dormant, if we have been unable to contact you, the Company has the right to close your account and b) Sven-play has made reasonable efforts to contact the Account Holder of the Inactive Account but the Account Holder could not be satisfactorily located or the required payment instructions were not available."(27/12/20) It is unclear what happens to the funds in a dormant/inactive account if a player cannot be contacted.

"62.8 If the User has requested a withdrawal in the amount of 1,000€ or more (or the equivalent in another currency at the interbank rate), Sven-play pays a commission on the transfer and subsequent operations of withdrawals in the given calendar month. Otherwise, the commission is paid to the bank by the User. Maximum withdrawalable amount over a 24-hour period is 1,000€ (or the equivalent in another currency at the interbank rate) subject to its payment provider's specific limits. For winnings over 10,000€, the payments will be done in equal monthly instalments." (27/12/20) This is contradicted by the Term below. This is not player friendly - they cannot be sure what the actual withdrawal limits are.

"63.3. The maximum withdrawable amount per account is limited to 7000€/month (or currency equivalent), unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If a customer wins more than €30,000, the Casino reserves the right to divide the payout into monthly instalments until the full amount is paid out. If the amount to be withdrawn is larger than €7.000 , the remaining amounts will be placed back in the player’s account, to be withdrawn in the following month. Withdrawals (payouts) exceeding more than €2.300 will require additional verification procedures; proof of identity, age and place of residency. "The Company" reserves the right to carry such verification procedures in case of lower payouts. The Company, reserves the right to delay and/or stop the processing of Cash Out requests until final approval has been received for any outstanding Deposit transactions." (27/12/20) Contradicted by Term 62.8.

"63.2 The maximum net winnings, based on licensee liability, per account are limited to 50000€." (27/12/20) Players should be aware of this win cap.

No firm details of payment times are provided on the Sven-play website; to this end we have assigned the average payout time for operators that do not accept US players.

Minimum withdrawal - Not defined.

Maximum withdrawal - as per terms 62.8 and 63.3 the information given about maximum withdrawals is contradictory - there are 2 sets of terms and we cannot be sure which one will be applied at any given time .

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Sven-play Casino use Net Entertainment,Microgaming Software Review, and a selection of games from: ELK Studios,Spade Gaming, 1x2 Network, Red Tiger, Play 'N Go, Playson, NoLimitCity, Wazdan, Tom Horn Gaming, Pragmatic Play, Net Entertainment, NYX.

Game selections are as follows:

Jackpots - ?

Email Testing Record

• December 2020 - 15 minutes.

Sven-play Casino hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Sven-play does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, Anguilla, North America, Antigua and Barbuda, Australia, Bangladesh, Belgium, Bulgaria, Cayman Islands, Cuba, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Guadeloupe, Guernsey, Guyana, Hong Kong, Hungary, Iran, Iraq, Ireland, Isle of Man, Italy, Japan, Democratic People's Republic of Korea, Lebanon, Libya, Lithuania, Macao, Malaysia, Martinique, Mayotte, Myanmar, Netherlands, Netherlands Antilles, Philippines, Poland, Portugal, Reunion, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, Spain, Sudan, Suriname, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tunisia, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact Information:

Sven-play Casino only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Sven-play do not appear to offer a comp points program for players.

Sven-play are affiliated with operators that make their Terms and Conditions inaccessible, contradictory and in our opinion they conduct their business in a way that is deliberately unfriendly to players.

There are no associated casinos to display.