OVERALL VERDICT
6.24/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

6.24/10

PAYOUT SPEED

8/10

Customer Service

10/10

Bonuses

1/10

Software

5/10

Licensing

8/10

WEBSITE

wickedjackpots.com

OWNERSHIP

Cassava Enterprises (Gibraltar) Limited

AFFILIATE PROGRAM

Wicked Jackpots Affiliate

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Low value registration incentives.

Wicked Jackpots Casino Review

Name: Wicked Jackpots Casino Review
Item: Wicked Jackpots
Rating: 6.24
Author: ThePOGG

Review last updated - August 2022

OVERVIEW | 6.24/10

Wicked Jackpots is part of the 888 Group, one of the best-known online gambling brands in the world, having household recognition both in and outside those familiar with the gambling industry. They were one of the pioneers of remote gaming, they now employ over 1300 people and have an annual revenue measured in hundreds of millions. The group holds multiple licenses including Gibraltar by Gibraltar Gambling Commission, the MGA in Malta, the UKGC in the United Kingdom alongside licenses in both Ireland and the United States, though the licensing for different properties may vary. Their web design is dark in keeping with their name taking a moody colour palette of: black, red and white. The company logo is its name in white and red lettering - to the left a black stylised "w" is enclosed in a red circle.

TRUSTWORTHINESS | 8/10

Wicked Jackpots and other 888 run casinos have a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, 888's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and 888 have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that 888 has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that 888 policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see 888 Group Player Issues

BONUSES | 1 / 10

Wicked Jackpots Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 72 hours | 8 / 10

Wicked Jackpots state on their website that withdrawals can take up to 3 days.

Maximum Withdrawal - 3 withdrawals are allowed per day: £5000 per day; £15,000 per week; £25,000 per month.

Minimum Withdrawal - £30 .

Banking options available - Credit/Debit cards, Paypal, Neteller, Paysafecard, Entropay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 5 / 10

Wicked Jackpots offer games from the following software providers Dragonfish (formerly Random Logic), Net Entertainment, PariPlay, WMS Gaming and IGT.

Game selections are as follows:

Instant

Table Games – 17

Slots – 230

Video Poker – 1

Live – 5

Jackpot – 19

Customer Service | 10 / 10

Email Testing Record

August 2022 - 5 minutes.
July 2017 - 3 days 21 hours 33 minutes.

Licensing | 8 / 10

Wicked Jackpots casino hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Wicked Jackpots currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Wicked Jackpots does not accept players from the following countries: Australia, Germany, South Africa, Sweden, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Email:

[email protected]

Slots RTP

Wicked Jackpots casino do not appear to publish the RTP/House Edge figures for their games.

Comp Points

Wicked Jackpots do not appear to offer any form of comp point program.

Closing Thoughts

While we would love to see the extended 888 group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Players choosing to play with 888 should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

BingoMillionaire.co.uk

+ 106 more

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

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Wicked Jackpots Casino Review

OVERVIEW | 6.24/10

TRUSTWORTHINESS | 8/10

BONUSES | 1 / 10

Payout Speed: 72 hours | 8 / 10

Software | 5 / 10

Customer Service | 10 / 10

Licensing | 8 / 10

Restricted Countries

Contact

Slots RTP

Comp Points

Closing Thoughts

Associated By Company

Other Associations

COMPLAINTS