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Hi I had requested a withdrawal of £23,000 and was told to provide documents which I did and was told It was all accepted, then I was told that I would need to complete a video call with the casino which I did and answered all their questions and was told to wait a few days to get a reply about processing the withdrawals. However I was then told by the casino that all my bets and withdrawals have been voided but I have not done anything wrong. They had locked my account and had cancelled all the withdrawals and returned all my deposits. I feel like I should get my withdrawals I didn't do anything against their terms and provided everything as soon as it was asked and had done everything they asked for straight away if you could help me with this please.
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paya53 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 4, 2021