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14red - cancelled my withdrawal

Ruling

Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with this group previously they will not change their position.

Read our Spicy Spins Casino Review.

Player's Complaint

I won 17000 euros on live roulette on 14red.com and i requested to withdraw it after 24 hours they asked for ID which I sent in they verified it and said the withdrawal will be in the bank in this next 5 working day that was on the 17th on November.

So after 7 days now landed in the bank so i contacted them to ask what was going on via chat and they said they will send me a email stating i bet above the maximum of 30% over the amount deposited.

Its only now after reading the reviews that i wished i hadn't bothered playing with them now i have spent over 10.000 pounds with them

Is there any way of getting this money back or am i just going to accept it?

Read the casino review

3 Responses

User icon
thepogg
December 9, 2022

Hi rikgti⁰ - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Did you accept a bonus? Have you exceeded the 30% max bet?

Thanks,

ThePOGG

User icon
rikgti⁰
December 9, 2022

Hello i didn't accept a bonus and I think i exceeded the 30% max bet from the email i received.

User icon
thepogg
December 10, 2022

Hi rikgti⁰,

Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with UK consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.

Sorry we cannot be of more help.

ThePOGG

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Agreement

rikgti⁰ consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao
  • Alpha Interactive Solutions N.V.

December 3, 2022

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