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14Red - Withdrawal issues

Ruling

Resolved - Both the submitting complainant and 14Red Casino have informed us that this issue has been resolved and the player has received their funds.

Read our 14Red Casino Review.

Player's Complaint

I made a withdrawal request about 4 weeks ago and i still havent received the funds it had been approved but i have been waiting over 2 weeks since it has been approved and all i keep getting told is that they are experiencing high levels of withdrawal requests which is causing a delay but I think they are lying to me

Read the casino review

7 Responses

User icon
ThePOGG
August 17, 2020

Hi consi89 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
consi89
August 17, 2020

Thanks that would be great if you could help

User icon
ThePOGG
August 20, 2020

Hi consi89,

14Red inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
consi89
August 23, 2020

Hi yeah they have said they a paid it to my account which was last Wednesday but I am still yet to receive it in my account i will let you know when i do thanks for your help i really appreciate it

User icon
ThePOGG
September 3, 2020

Hi consi89,

Have you received your funds?

Thanks,

ThePOGG

User icon
consi89
September 3, 2020

Hi yes ? received them last Wednesday after a very long wait thanks for your help

User icon
ThePOGG
September 7, 2020

Hi consi89,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

consi89 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

August 17, 2020

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