18Bet - Casino has misleading rules
Found for the Player - 18Bet are relying on terms that do not clearly define specifically what it is that the player has done wrong, but rather only give a general impression.
Read our 18Bet Casino Review.
We would like to remind you that your betting activity violates our rules since you started off with 10 € bet stakes, gaining significant balance and right after doing so, you dropped to 3 € stakes only. According to our rules, this is not allowed it is considered as bonus manipulation.
You can refer to our rules here:
9.8.1. Casino bonus manipulation amongst others may consist of:
- Placing bets listed as Restricted Gameplay in the specific promotion’s rules
- Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus
- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.
Please keep in mind that all the restrictions and limitations implemented along with the bonus are done in order to provide a more convenient way of playing during the bonus campaign.
However, not all restrictions are technically possible to be applied, which is why the terms & conditions of the offer specifically mention what you should avoid placing bets on.
I believe it is not fair as there terms are not cleat and they contradict to each other! First of all, what does casino consider to be a "significant balance"? What number considers to be a significant amount? Second term is also confusing. It looks like those terms were written so they could be used whenever it is needed not to pay to the player. The only one term that is clearly written is the third one and I did not breach it as you can see. I did not drop my bet size to 75% of my average bet size (10€ was my biggest bet and 3€ was the smallest one) or more so I do not understand why the money was confiscated!
One more thing! In their email they are stating that "not all restrictions are technically possible to be applied". Since when is it became not possible? Does it mean that casino can interpret their terms in the way that is more beneficial to them?
the casino review
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