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1xBet - I believe that the casino's actions to withhold funds were illegal, because I did not even play
Ruling
Found for the Player - Despite our repeated efforts to contact 1xBet to discuss this issue we have received no relevant response from the operator.
Read our 1xBet Review.
Player's Complaint
Dear Sir//Madam! I ask you to help me return my 195 dollars, which 1xbet casino withheld.
I draw your attention to the fact that the casino did not give me the opportunity to play, having informed on December 20 about the restriction in the game at its discretion. Nevertheless, taking into account the successfully passed verification, the casino gave me the opportunity to withdraw funds.
But since I did not have the opportunity to play, then finding my funds in the account became meaningless, I decided to withdraw them. But not all the funds came to my wallet - the casino kept $ 195.
I believe that the casino's actions to withhold funds were illegal, because I did not even play !!! I ask you to help return them.
4 Responses
Good day! In response to your request, I provide the following information:
message from Marathonbet casino:
"Dear [EDIT]!
Thank you for your interest in Marathonbet.
We noticed that the amount of bets placed from your gaming account differs significantly from the amounts you deposit/withdraw. Please be aware that this could potentially be a violation of our Rules.
Unfortunately, your gaming account has also been temporarily blocked. To unblock the account, we ask you to justify the discrepancies between the amounts of bets and the amounts of deposited / withdrawn funds.
As soon as we are satisfied that you are using this game account exclusively for gaming, we will check your account and consider the possibility of restoring full access.
Thanks for your understanding and cooperation.
Please send your answer to [email protected] "
2. Your assumptions are wrong. My deposits are fully consistent with the withdrawn funds. I am ready to provide confirmation of deposits and withdrawals.
The message sent was related to a complaint about the actions of the Marathonbet casino, it was sent here by mistake. Please remove it. I will also be grateful if you tell me at what stage the consideration of my complaint against the casino 1xbet.
Hi ya261,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
ya261 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 1xBet
- Curacao
- 1xCorp N.V.
January 21, 2022
Hi ya261 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG