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21.com - cancelled my withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Player's Complaint
I deposited total of 250€ and used welcome bonuses and did the wagering on all of them and the last welcome bonus i used, i won 993€ so i withdrawed it. Now 21.com said on the help chat that my withdrawal was cancelled and the deposit money was returned on my account cause of "bonus abuse" but i didnt do any bonus abuse. Also i dont know if the 21.com casino was in the "select the casino" options. So i used 21.co.uk instead. It is not the right casino.
3 Responses
Hi manta123,
I'm following-up on the above?
Thanks,
ThePOGG
Hi manta123,
If we haven't heard from you by Friday the 1st of May I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Twenty One
Resolved21.com - cancelled my withdrawal
Posted by manta123
April 9, 2020
100%
3
3 years
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Agreement
manta123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 21.co.uk
- Alderney Gambling Control Commission
- United Kingdom Gambling Commission
- Intellectual Property and Software Ltd
April 9, 2020
Hi manta123 - welcome to ThePOGG.com!
Before we go any further I need to confirm that you give your permission for us to share your personal information with the below organisations and that you likewise give these organisations permission to share your personal information with us:
- Twenty One Casino
- White Hat Gaming
- Malta Gaming Authority
Thanks,
ThePOGG