Found for the Player - 21Nova have been clear that they will not discuss any player issues with this site. As such there's nothing we can do to help this player.
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I signed up to 21nova casino around a month ago and deposited 100 GBP. In addition to the 100 GBP, another 320 GBP was added to my account as a welcome bonus. I played my favourite slot game - Esmeralda and won nearly 6k. Then I had to meet the casino wagering requirement. I ended up having around 4k after meeting the requirement. I placed a withdrawal request of 2k and 21nova support team requested me to send a number of documents such as proof of ID, proof of address, copy of my debit card. I sent all requested documents but the team came back asking me to sent notarised documents. I went to the post office and certified my documents but the documents were not accepted by 21nova as there was a difference between certified and notarised. Then I went to one of the best notary agencies in Southampton and made sure that every document had stamp, signature, the name of the notary and the date as requested by the 21nova team. I sent the documents and received email from one of the advisers that the documents have been received and are with the verification team. This was about 12 ago. I kept on chasing them up for an update since then but the team stopped responding to my emails. I sent 3 chasers already with no response yet. I was initially told that once I provide them with the documents, my withdrawal will be processed, which doesn't seem to be case. I will appreciate if you could assist and see why no-one is coming back to me. In all of my emails I asked them to call or email me if I can provide anything further. Currently, when I attempt to log into my account, I get a message that my account is temporarily suspended.
Thank you for your time reading this. Please note that I am willing to go to one of their branches if they need me to. Finally, I will be happy to provide you with any documentation, email communication with 21nova or relevant information.
My 21nova username is: [EDIT]
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21Nova - is no longer responding to my verification concerns
Posted by Fickvera32
August 20, 2016
Fickvera32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 20, 2016