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24kcasino - refuses to pay most of my winnings

Ruling

Found for the Player - Despite our repeated efforts to contact 24k Casino to discuss this issue we have received no response whatsoever from the operator.

Read our 24k Casino Review.

Player's Complaint

24kcasino.com refuses to pay the most of my winnings after I hit a royal flush in video poker Jacks or Better. My balance went well above €23000 but they only paid a few thousand and then closed my account when my balance had about €16000 left.

All this happened without any valid reason given. I played without a bonus when hitting this big win. My account was totally clear from bonuses all the time. My account ID verification was successful earlier.

Read the casino review

2 Responses

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thepogg
May 28, 2021

Hi ttmasei - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi ttmasei,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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ttmasei consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

May 26, 2021

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