This complaint turned out to be nothing more than a mis-communication between 24kt Gold and the player regarding how much of their funds they were allowed to withdraw.
Once the misunderstanding was resolve, all the player's funds were active and they were left to complete the due wagering requirement.
24kt Gold are a Playtech casino and the sister property to Golden Palace.
I want to file a complaint against 24kt Gold Casino they won't pay me my winnings. A while back I started playing at 24kt Gold Casino. Made a few deposits lost them all get a message from the VIP manager that I could get a special bonus.
I put in the bonus code and made a deposit of €200 a total bonus was added of €272. I started playing for a few days. I ending up with a balance of €1092. I thought this was a nice amount to take home with me and cashed it out.
Then the problems starting to begin as the audit team said I have added a bonus of €35 where the maximum cash out was €250 and they only wanted to pay €250. I send a complaint to the casino email, they replied me with the same email and they are not changing there point of view.
It's ridiculous that I deposit €200 euro get a nice bonus and they added a small bonus for me so I never could be winning more then €250. I hope they will change there mind through this third party website a casino like this should be exposed for these kind of actions and never do it again.
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24kt Gold Casino - gives an extra bonus with restrictions
Posted by Vlinder
July 2, 2013
Sebastiaan Welle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 2, 2013