32Red - account closure
Unresolved - 32Red have indicated serious issues with this account, but have failed to provide any supporting evidence. As such we have two opposing claims and no basis to make a ruling.
Read our 32Red Casino Review.
Good afternoon! Please help me resolve my dispute with 32red Casino.
On August 03, I received a request from the casino to provide documents. On the same day I sent to the casino: driver's license and bank statement.
On August 05, I could not log into my account due to its blocking.
My payment wallet received funds in the amount of my deposit, but the casino refuses to pay out the winnings of $ 132.5.
I have repeatedly contacted the casino with a request to clarify the reason for blocking and confiscation of winnings, but the casino does not provide any information referring to a "business decision", it also indicates clause 12 of the Terms and Conditions. I have studied this point in detail, it says that the casino has the right to block the account and keep the winnings, but only in case of violations on my part.
I, in turn, did not violate anything.
I will be very grateful to you if we jointly manage to return my winnings.
the casino review
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