7Reels - closed my account

Ruling

Found for the Player - Despite our repeated efforts to contact 7Reels Casino to discuss this issue we have received no response whatsoever from the operator.

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Player's Complaint

I played with a deposit bonus (not a free bonus) and I had finished my wagering requirements well within the alotted time.

7Reels did a special verification which took three weeks just a month before when I made my previous withdrawal (they did not ask for any documents on this occasion). As far as I am concerned this was just a tactic to buy time (which this casino does a lot). They found nothing unusual on my account during that long verification.

I requested withdrawals of R12,448 on September 16 and R900 on September 19. They take five working days to process a withwal (if you are lucky). So I was expecting the money on September 21 which is the day on which they closed my account (I was unable to log in from then).

They didn't even have the manners to mail me about it. I mailed them and eventually they responded with the note that said there were "irregularities" on the account. They did not give a proper explanation.

I logged a complaint on AskGamblers where 7Reels responded saying that I had more than one account, which is a blatant lie. I have played there for many years now with just one account.

They then sent so called evidence to AskGamblers, who found in the casino's favour (again without an explanation). I don't understand how they could have sent evidence of another account when there is none.

I have mailed 7Reels a number of times and apart from the same "irregularities" response most of my mails go unanswered. I have sent mails directly to the casino manager [EDIT] who is also ignoring them (we have spoken on the phone previously when they were delayng payments).

The bottom line is that they closed my account and [EDIT] without giving me a proper reason why. In roughly the month before this incident I made deposits of about R30,000, so my withdrawal is far lower than that. They accepted these deposits without a word and then when I wanted to withdraw, they [EDIT] closed my account.

I have now mailed the manager [EDIT] a number of times and he is still ignoring my mails. Something very fishy is going on here and I think I deserve to know what grounds they have used [EDIT].

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