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7Reels - Withdraw cancellation
Ruling
Resolved - The submitting complainant has become non-responsive to our requests for an update. As such we assume they managed to resolve their issue.
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Player's Complaint
Tried to make a withdraw transaction on October 16th after going thru the identity process address everything. It said it would take 3-5 business days yesterday October 22nd 2019 I asked customer service at 7reels if I wanted could I cancel my transaction they informed me I could n the steps to do so which I never followed. Today october 23rd 2019 I was thinking my money would be in at ecopayz checked it nothing I go to 7reels to find they cancelled my transaction. Their reason for cancelling is I need to submit a screenshot of my ecopays account idk y bit that's what their reason is. I requested another withdrawal today after giving them the screenshot which I felt uncomfortable doing but I wanna put these guys behind me
4 Responses
Hi fatz79,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi fatz79,
I'm following-up on the above?
Thanks,
ThePOGG
Hi fatz79,
If we haven't heard from you by Friday the 6th of December I'll assume you no longer require assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
Fatz79 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 7 Reels
- Curacao eGaming
- Fifth Street
October 24, 2019
Hi fatz79 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG