Admiral Casino - Closed account

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Hi,

I self excluded from gambling through gamstop early in the year - a few months after the exclusion had ended i rang you gamstop and had them remove it.

I then signed up for admiral casino and provided them with ID/Proof or address.

They then emailed me to say my account was active etc.

i deposited a total of £125 and won £800 which i tried to withdraw.

rather than allow the withdrawal they closed my account and refused to give me any reason other than rule 9 prohibited play and have refunded my £125 deposits.

I have emailed them with proof that my exclusion had been removed but they are just ignoring me and won't give me any further information.

I would appreciate help in recovering the remainder of my winnings and having my account reopened

Thankyou

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