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Amunra - not able to withdraw winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Amunra Casino Review.

Player's Complaint

Sent all the required documents, company saying my driving licence is not clear/cropped etc when its fine/visible

Read the casino review

9 Responses

User icon
ThePOGG
September 7, 2020

Hi nataliia777 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please forward your ID submission to [email protected].

Thanks,

ThePOGG

User icon
ThePOGG
September 10, 2020

Hi vincent14,

Thanks for your email. The operator's concerns are legitimate. These photos show blurring that would be unacceptable in an ID submission. In the case of the back of your card the corners are not visible.

Please re-take these photos ensuring that they are crystal clear and all corners are included then resubmit. Once you have done this let us know and we'll follow-up with the operator.

Thanks,

ThePOGG

User icon
vincent14
September 13, 2020

Thanks, i resent them there today as clear as possible so hopefully that will sort it

User icon
ThePOGG
September 23, 2020

Hi vincent14,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi vincent14,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
vincent14
October 2, 2020

Hi mate, im waiting to receive a new passport so will re-send documents when that arrives

User icon
ThePOGG
December 2, 2020

Hi vincent14,

Have you submitted your new identification?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi vincent14,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 19, 2020

Hi vincent14,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

vincent14 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 7, 2020

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