Avalon78 - wrongly subtracted 200.34EUR
Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Avalon78 Casino Review.
Made my first deposit of 20EUR, and got 78 free spins on Gladiator slot .First I have played that spins, and end up with a free spins result of 37.84EUR which i need to wager 50 times . My total balance in that moment was 57.84 Eur. I have done my wager (1892EUR), end up with balance 300.34EUR which I decided to cashout. Few hours later my cashout was discarded and my balance subtracted by 200.34EUR beceause of this term :
You will get 78 freespins on 'Avalon II - Quest for the Grail' game from Microgaming as a desktop player or 78 freespins on 'Avalon' as a mobile player. The players from Microgaming restricted countries list, will be granted with freespins on Gladiator slot from Betsoft Gaming. Your initial deposit should be at least 20 EUR, 20 USD, 1500 RUB, 30 CAD, 200 NOK, 80 PLN, 35 NZD. Max freespin result bonus is 100 EUR, 100 USD, 7500 RUB, 150 CAD, 1000 NOK, 400 PLN, 172 NZD. Freespins result wager is 50. Bonus duration is 14 days.
My free spins result was 37.84 Eur, and i have made wager for it. I have contacted support, but all agents are telling my that i cant win more than 100eur, that the max win is 100eur???? I cant find this rule in their bonus terms , and they wont copy paste that rule, if it exist. It only say that mx free spin result is 100eur, and mine was 37.84.
the casino review
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