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Betamo - the wont pay my winning

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Betamo Casino Review.

Player's Complaint

Hey,

I've been with Betamo for a few weeks.

now won 151 euros and they just won't pay. I am looking for more people with this problem.

I reported it to the police.

my lawyer says the more people sign up, the more the chance that something will be done about it.

I am not concerned with the small amount of 151 euros

but if I have won I want to be able to pay it simple so people tell you the lawyer is at my expense and I advise you to report it to the police

Read the casino review

4 Responses

ThePOGG
March 12, 2020

Hi hamda - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason did Betamo give for non-payment?

Thanks,

ThePOGG

ThePOGG
March 20, 2020

Hi hamda,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
March 27, 2020

Hi hamda,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
April 3, 2020

Hi hamda,

If we haven't heard from you by Friday the 10th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hamda consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 12, 2020