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Betamo - Withard

Ruling

Found for the Casino - The player deposited using a payment method that did not belong to them. This is prohibited in operator terms and conditions.

Read our Betamo Casino Review.

Player's Complaint

Hi here write [EDIT] and I make a deposit from my friend account he let make it I been with him, OK when I win then I try take my money out about three days after three days casino just take and block my account and tell me when this was cheating, but I write from the start support about that when I make deposit from friend account and he answer me when I must send my friend ibank I did that but still are blocked amount was 630 eur at casino, betamo.com [EDIT], I don't cheating nothing just casino fuck me up

Read the casino review

6 Responses

ThePOGG
March 9, 2020

Hi colin09 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Mierigais1993
March 9, 2020

Yes I can't get my withdrawal which is 600 eur, and just blocked me and I tell him from beginning when I have make a deposit from my friend account he tell me when just need send my friend Iban and that's it, I did it after this he just take me and block me its not onnest you know

Mierigais1993
March 10, 2020

I wanna my money out which I deserve I put deposit then everything was OK, when I wanna take my money out then starting problems why

Mierigais1993
March 13, 2020

Hey??

Mierigais1993
March 14, 2020

Nobody don't care?

ThePOGG
March 27, 2020

Hi Mierigais1993,

I've discussed this issue with Betamo casino. The Betamo terms and conditions - which you agreed to when you registered an account - include the following:

"Betamo Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment account; Betamo Casino also is not responsible for any lost funds deposited from third party accounts."

Having checked with the operator you did not receive permission to break this rule before using someone else's payment method. As such you have breached the terms of service and the operator are within their rights to void all play associated with this transaction and refund the deposit to the payment account.

Sorry we could not be of more help.

ThePOGG

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Agreement

Mierigais1993 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetAmo
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 9, 2020