BetChan – Account closed
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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it is quite serious,
I have been working on a decent solution for more than 17 days. But Betchan keeps me on the line.
Closing a Account unfounded, I really hope you can help me get my money back to which I am entitled.
So they claim that I am not the person that I say I am. which is complete nonsense, they delaying things willfully for 16 days, while I have all emails, questions, chats in my possession.
They already have my data via Spina casino, I also had an account there, but not knowing that they are part of betchan. There were also problems,thats why I canceled my account there, because they cannot be trusted.
See when someone like me asks questions and wants answers, which is black on white, with a screenshot(s) of a chat as proof and they don't go into that, then you know that something is not right.
They contradict themselves every time, hide behind standard answers and not answering the questions.
Everything can be explained. But they refuse to listen.
I followed all the orders what the operators asked me te do (I have proof of that)
But one operator says something different than the other operator.
Below you will find a short summary and as an example you can see a correspondence between me and the helpdesk.(not the chat)
As of March of 4, I have submitted evidence, 7 of which are still pending.
I did everything what Operator(s) [EDIT] asked me to do,
I added almost every proof on March 10. Via the chat I uploaded samples to ask him if these things would be approved, they all said yes (see screenshot chats [EDIT] )
then it takes 5 days that everything is still pending, I ask [EDIT] yesterday 14-3 how is my request,
She says that my driver's license is not correct etc
Then I start the discussion with her and suddenly she says "you only have to give the IBAN number of the account with which money was deposited"
I asked her explicitly, do you need any further information from my girlfriend etcetera??
"no she says !!" while she said half an hour earlier that nothing was right.
So I asked that again, (I have the proof) "no she says" "Iban is sufficient and then apply for cashout'.
12 hours later my account is closed due to the fact that I am a fake person, what a joke huh?
They are so frustrating, my entire desktop is full of evidence that it concerns me as a person.
I asked the 4 operators step by step what to do, they gave me the instructions and they give green light to make a cashout.
I have explained countless times via email, what about my address, these instructions have all been carried out. But not a good answer from them, a new operator says that my documents are incorrect while I have gone through these steps with their own colleague.
One says yes the document is correct and the other says it is incorrect and this goes on and on.
I was asked (after I wanted to update my profile) If I would send the text I sent in the email to the documents. So I did that and this text was rejected. see email correspond below, is the same text that the refused in the documents.
Wo 11-3-2020 11:36
Aan: Betchan Support
I just want to solve this problem, so I ask you Logan, to read well and give good answers.
So that you can optimally help me and come to a quick solution.
First of all, I am still waiting for my driver's license and bank account card to be approved.
How long will that take? youv'e said via the chat yesterday (the examples I've showed)that these are good enough to be approved by the financial department.
But I'm still waiting?
Than my answers to your questions, marked in red. (I ask you to read well please)
1)the old one, stated in profile.
The only mail I have from that old address is only digitally on my bank account and my pay pal is still at my old address.
I was able to find a PDF and a post older than 5 months.
Letters from energy companies or telephone companies are all in my girlfriend's name.
The mail that I still receive is digital, and at my new address is that my tax authorities and insurance news letters, again TV, rent, energy, telephone all on my girlfriend's name.
I want to feel free to pass on her information too? if you don't believe me.
Which also explains why I sometimes deposit money through another accounts (such as the last time a Rabobank account with the figures ending at 2334) that is our joint bank account.
Sometimes I deposit via Pay-pal or my Santander account, but with those last 2 (PayPal and Santander)
I have not deposited money yet to Betchan, but it is possible.
It is not forbidden right? to use to different bank accounts for depositing? it's easier for me
2)the new one, the one you want to change your profile address to (not older than 3 months).
As I just mentioned, my mail items are only digital or are tax or insurance, these are the only letters that I still receive physically at my new address.
The rest also at this new address, is on my Girlfriends name.
I hope [EDIT] that you understand my situation and I do everything within my power to resolve this quickly, you also have to cooperate a bit when it comes to approval driving license and mail from my old address, I just don't have that physically anymore, that You can also understand when you move and this digital age is getting little or no physical mail.
I am not doing anything wrong I am the person I say I am. You can already see who I am from my driver's license, bank details. what is the importance of an address?
I understand that there are rules, but I explained that etc. I also want to update all my data
like to hear from you
This was there answer:
Wed, 03/11/20 12:56 pm
May you kindly submit your request for adjustments in the profile of yours in the following way:
Brief explanation of why you have entered different details upon registration.
In addition, please upload documents to profile of yours which details are actual for adjustments.
Casino Support Team
And you can guess what happened then? I didn't get a chance to add my new and old address.
Because they didn't accept this letter. this email I made a PDF and Note as you can see the original email copied in this description.
But they asked me to do add this same text in the documents but like i've sayd before it has been refused.
like to hear from you soon, for a solution.
p.s I have all the supporting documents in my possession and I can send them (screenshot chats, mail)
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