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Betfair – Paddy Power exclusion


Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Betfair Review.

Player's Complaint

I'll try and keep it short guys. Basically betfair have decided to suspend my account after taking very regular deposits since 2016 when they merged i believe with Paddypower. I had excluded from Paddypower & at the time i had a live chat conversation with Betfair, and we discussed my gambling issues (mainly with slots and roulette). We came to an agreement that they would disable all products and services on Betfair except Sportsbook as i told them i didn't have any issues betting on sports which is true. To this day all products are still disabled except Sportsbetting & BeatThe Drop which is a yes/no game. Today they close my account due to previous Exclusion with Paddypower. I am very frustrated...4 Years it takes them to suddenly decide they shouldn't be taking my bets!? I have now lost all my monthly rewards for April, i have lost my Beat The Drop progress & i am disgusted with this type of servcie. Can they do this legally, surely my 4 years of deposits i would imaagine should be Null & Void. Your viewpoint on this matter would be greatly appreciated. Thanks!

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1 Response

Mar 30, 2020

Hi nickuk911 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


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nickuk911 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betfair
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • TSE (Gibraltar) LP

March 30, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.