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BitCoin Casino - Poor Verification Process and Withdraw of Funds

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our BitcoinCasino.io Review.

Player's Complaint

Hello The POGG,

I would like to submit a claim of delay of verification and the withdraw of funds. I have been trying to get my account verified and they keep giving me the run around by saying that I am not presenting the proper documentation from my bank which I have sent them all the documents that I am able to. The documents show all the necessary information my name/account and the deposits to their casino through "E-Interac and Gigadat"...

The casino is Bitcoin Casino.io - https://www.bitcoincasino.io/

Thank you for your support

Read the casino review

3 Responses

User icon
thepogg
November 14, 2022

Hi snootli - welcome back.

Please quote exactly what the operator has asked you to provide.

Thanks,

ThePOGG

User icon
snootli
November 14, 2022

Hello, can you please cancel this request due to the fact the casino has replied and completed the verification process and is processing my withdraw...

Thank you

[EDIT]

User icon
thepogg
November 16, 2022

Hi snootli,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

snootli consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BitCoinCasino.io
  • Curacao
  • Dama N.V.

November 14, 2022

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