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English in United States - Terms and Conditions Violated


Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

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Player's Complaint

I have screenshots of bitcoin casino full bonus policy no where in there bonus terms do it state they will eliminate any amount of funds over the max cash out total I cashed out 0.08008511 btc due to not knowing my max cash out was only 0.0100 btc for that bonus they subtracted my max cash out and discarded the rest of my winnings instead of replacing it onto my account they fully eliminated my balance and not 1 part of the terms state it would be eliminated now it do say the max cash out will be subtracted but no where do it state my balance will then be eliminated, forfeited, vanish,disappear or discarded and I feel I was wrongfully misled and would like my full return asap

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1 Responses

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July 26, 2020

Hi tatyp - welcome to!

Unfortunately there is nothing we can do to help you in this situation. If you have accepted a bonus then violated the maximum allowed bet term the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we cannot be of more help.


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tatyp consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Curacao eGaming
  • Direx N.V.

July 26, 2020

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