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Bitstarz - Not Paying Withdrawals


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Bitstarz Casino Review.

Player's Complaint

Hello there.

I do not recommend bitstarz one bit.

You will have no problem depositing but when it comes to withdrawing the fun stops.

So I had a win of $408.

Went to withdraw it and saw that it was cancelled even though it was crypto, with the casino asking for a verification document of myself.

I uploaded a picture of my passport got because the bottom to corners weren't completely visible I had to upload another one which I did.

I checked my emails and saw that it was cancelled and they then asked for another one containing all 4 corners of passport, which I did.

Yet again that was not approved, I think I asked you upload a selfie holding my passport which I did and that was not approved.

Next I got asked to take a selfie with passport in one hand and a note in the other hand with the date and my name which I did, not approved again.

Next they wanted a clearer picture of my passport with both pages clearly visible, which I did and they rejected it again.

With no further comment they then proceeded to close my account and confiscate my winnings saying it violated their terms etc.

Which is absolute crap because I sent genuine documents and did everything they ask for without losing my cool.

From what I've read around online its happening a fair bit, so I'm not sure whether they're having financial problems or they just do this as a joke.

I forgot to mention aswell as the passport images I also sent in several government documents with my name and address on them, which alone would have been more than enough to verify me, as well as a bank statement.

And to top it off, I had a affidavit signed by a justice of the peace stating that my documents we're legitimate.

So there was ample evidence of my verification.

Do not play here

Read the casino review

3 Responses

User icon
April 24, 2023

Hi MsCasinoLady - welcome to!

Please copy and paste the reason the operator gave you for non-payment.



User icon
April 30, 2023

Hi MsCasinoLady,

I'm following-up on the above?



User icon
May 7, 2023

Hi MsCasinoLady,

If we haven't heard from you by Friday the 19th of May we will assume you no longer need our assistance and close this complaint.



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MsCasinoLady consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao
  • Dama N.V.

April 23, 2023

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