Bob – Withdrawal denied
Resolved - The submitting complainant has informed us that they've managed to resolve their verification issue and have now been paid in full.
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On the 22nd of March 2020 i made a deposit into my bobcasino account using my 2nd bank account which i mainly use for savings.
To keep my story short: Because i deposited with different bankaccount than normal, i need to provide documents as proof that i am indeed the owner and nobody else.
I have requested withdrawal multiple times and they keep denying it, although all the documents that i have are provided already. Now they keep sending me mails that my withdrawal was cancelled with 2 reason: other, all documents are not provided.
Now i got a mail from one of the employee asking me how my funds exceed my source of income and i did explain it all while providing the documents.
I can't do much. All i want now is that they give me my funds and close my account. I never encountered such bad customerservice to be fair.
Nobody deserves to be treated that way. I have contact customer support more than 20x but i keep getting the standard answers that don't help me. It feels like they are not taking my case seriously.
Bobcasino kindly give me my funds and close my account!
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