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Gala - bonus not credited


One of the highest rated Playtech casinos listed on, Gala casino have long been a leader in the offline UK gambling scene and this experience ensures they deliver a top quality product.

Read our Gala Casino Review.

Player's Complaint

I signed up at gala casino and received an email saying deposit bonus of 200% the email said to receive bonus simply log into your casino account and make a deposit and a pop up message will appear just click on accept. This is were the problem starts as when I made deposit no pop up appeared and there was just the 30 that I had deposited.

So i go on live chat and wait 45-50 minutes but no answer (this is the longest i have ever had to wait as most playtech sites come on right away). So i log off the live chat and then 10mins later it comes on i tell them the problem he simply tells me that the bonus cannot be payed because the casino manager is trying to add bonus but the casino wont let him. What kind of an excuse is this but I know this is a lie because 2 days later they sent me a 5 bonus that's some difference as i was suppose to get 60.

my user name is [EDIT]

Read the casino review

4 Responses

User icon
April 22, 2013

Hey craigy321,

Let me take it from here and I'll try and get this sorted for you.

I'll get back to you as soon as I have any information for you.


User icon
April 25, 2013

Hi craigy321,

Sorry about the delay, but my contact at Gala was off sick.

The bonus should have been added to your account now - can you confirm this for me?



User icon
April 25, 2013

thanks for the reply i logged into gala account and the bonus was there thanks for the help

User icon
April 25, 2013

:) - Case solved!

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craigy321 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 22, 2013

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