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Captain Spins - Withdrawl issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Captain Spins Casino Review.

Player's Complaint

I made a withdrawal on the 16th of july 2020 and the withdrawl got confirmed by them on the 16th at around 9am in the morning i got in touch with their live chat and that was about as much use as beeing kicked in the balls i got no answers that i believed i wonder if you can help me thanks

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4 Responses

User icon
ThePOGG
July 23, 2020

Hi jayleeds - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
August 10, 2020

Hi jayleeds,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
August 17, 2020

Hi jayleeds,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 24, 2020

Hi jayleeds,

If we haven't heard from you by Friday the 4th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jayleeds consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Spins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • WHG (International) Limited

July 22, 2020

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