Casimba - Denied winnings

Hi crabbydad1986 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'm I correct in understanding that you are contesting funds that you have already played with and lost?

Thanks,

ThePOGG

Hi crabbydad1986,

I'm following-up on the above?

Thanks,

ThePOGG

Hi pogg the above the funds sat on account for days. I kept talking too support or actually one person named ben who I would get who was rude and firm on me finding a prepaid credit card from two years before the winnings when I first joined the site.wich I told him would be in a landfill two cities over from wich point I was living in a different city. He explained I never will be able too withdraw winnings without that card! At that point I told him I made my deposit through interac online and that prepaid card should've had nothing too do with the withdrawal of my winnings and would not let me withdraw anything and day before my vid manager sent a message from that site saying my withdrawal limits were upgraded but ben still had me at the minimum withdrawal and would not even withdrawal a thing while I repeatedly asked if the payments could do it all at once since it was such a large sum of winnings wich should've bin done upon request when asked too do so so too not take my winnings off account and into withdrawal when I repeatedly asked for them too do so should be understanding and at least figure a way too give too the customer not say you cant and will not be able too till I find this card from two years before even know I made my deposit with online banking

Hi crabbydad1986,

Have you played down these funds?

Thanks,

ThePOGG

Hi crabbydad1986,

I'm following-up on the above?

Thanks,

ThePOGG

Hi crabbydad1986,

If we haven't heard from you by Friday the 1st of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG