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Casimba - No Withdrwal Option

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casimba Casino Review.

Player's Complaint

I have ask this casino to upload my banking info, one agent tells me to send it to support and once it gets to support they tell me they are not able to and to deposit with that payment method but it is a bank card and does not have my account number on it. I have withdrawn money from this casino a few years ago and they deposited it straight into my account however the account on file is no longer available. I have been asking since Monday June 8th and keep getting the run around from them it is extremely fustrating as different people keep telling me different things

Read the casino review

4 Responses

User icon
ThePOGG
June 14, 2020

Hi ypilote - welcome back!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
June 26, 2020

Hi ypilotem

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
July 2, 2020

Hi ypilotem,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 10, 2020

Hi ypilotem,

If we haven't heard from you by Friday the 17th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ypilote consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casimba
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

June 14, 2020

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