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Casino Buck - Refund

Ruling

Found for the Casino - The player claims that a deposit was taken from their payment account but never put into their account, but has refused to engage with standard checks to resolve the issue.

Read our Casino Buck Review.

Player's Complaint

I tried to log in with bank. System said deposit must done to log in. So I deposit 10€. Never get in. I ask casino and they said I have deposit limit. I asked refund, they said is automatic, but never got funds. I send receit to casino. But they demand my whole bank statement that I will not give. They have all information they need to solve this. Now they have bot, if I ask something bot will send same message over and over again. Can you help?

Read the casino review

3 Responses

User icon
thepogg
June 23, 2021

Hi 1234gulli - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Before we can assist you, you will need to provide the operator the requested bank statement. Once you have done this let us know and we'll follow-up with Casino Buck.

Thanks,

ThePOGG

User icon
1234gulli
June 23, 2021

Haha. I am not surprised. This system is sponsored by casinos so they are allways right 😂. Good job!

User icon
1234gulli
June 24, 2021

Never play this casino or others that are under their lucence. Free advice to everyone!

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Agreement

1234gulli consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Buck
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 21, 2021

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