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Casino.com – verification issues


Found for the Casino - Casino.com have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Casino.com Review.

Player's Complaint

I singned in to casino.com 26.3. I deposited 330€ and got 330€ bonus. I wagered it right away. I read the rules and played by them. I won 1935,75€ with the bonus. I got call from that casino later and I let them know that it was really me playing.

They asked me about documents and I sent them right away. They does not approved one. So I sent it again. They have not amswered to me anything. It has been over 10days from sending that one document which provided that I used my bank accounts with the deposit. They banned me. I have tried to contact them many times. But I have only got some automaticed emails. No contacts at all. I am angry.

Read the casino review

2 Responses

Apr 17, 2020

Hi kononee - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.



May 15, 2020

Casino.com have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.


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kononee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino.com
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ONISAC Ltd

April 9, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.