Casino Euro - False withheld of bonus winnings
Resolved - Despite some questionable activity on this player's account and other accounts, Casino Euro have decided to pay this player in this instance.
Read our Casino Euro Review.
Customer Service 15/05/2019 03.18 PM
I can confirm that a thorough investigation has been done and that the decision stands.
We have given you our final answer and this won't be investigated or discussed any further.
CasinoEuro Customer Service.
Customer 14/05/2019 03.40 PM
The account must have been created AFTER i have created mines.
I was the first one who made an account with the conditions stated in 12.1. So I did not violate the terms, but the other person who made an account on the same IP, after me, violated the terms. That means I have the full right for the bonus and winnings and I demand a reversal of the withheld.
Proof me wrong or I will eventually make this a case, but I give you another chance to rectify this yourself.
I expect a response as soon as possible.
the casino review
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Hi valar-morghulis - welcome to ThePOGG.com!
While we will contact Casino Euro to establish what evidence they have upon which to base this decision, but if multiple accounts have claimed the same bonus from an IP address, all involved accounts are in violation of this term. You are responsible for your IP not being used again. This is a fraud prevention term and not one we would view lightly.