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Casino Gods – Refuses to Verify Account


Resolved - Both the submitting complainant and Casino Gods have informed us that this issue has been resolved and the player has received their funds.

Read our Casino Gods Review.

Player's Complaint

I tried to verify my account and withdrawal winnings of $1,500. They have accepted my passport, proof of address and bank card but they won't accept my proof of payment because it's two separate documents. I would like to get the winnings $1,500.00 or a return of my deposits $1,625.00

Read the casino review

5 Responses

Mar 23, 2020

Hi kitkat57 - welcome to ThePOGG.com!

Specifically what is the problem with your proof of payment?



Mar 23, 2020

I received an email from the casino this morning stating that my account has been verified and also a text message stating my withdrawal is being processed and I'll receive the funds in 1 to 3 business days.

Mar 24, 2020

Hi kitkat57,

That's great news. We will hold this complaint open until you have received your funds.



Mar 24, 2020

I received the full payment this morning.

Mar 27, 2020

Hi kitkat57,

Thanks for letting us know - it is appreciated!


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kitkat57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Gods
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Genesis Global Limited

March 22, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.