Casiqo - could register Account and Cash in, but was already self-excluded under N1 license
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Dear Team, i try TI explain my complaint. I setted a self-exclusion at two Casinos under the license of N1 interactive: Slotwolf and King Billy. The self-exclusion was setted because of gambling addiction in the 06.05.2021. Terms and conditions of N1 interactive say, that If you self-exclude yourself due to gambling addiction, all active Accounts under N1 interactive will be self-excluded and IT will Not be possible to Open a new Account under this license. Unfortunately i could Open an Account at Casiqo Casino in 22.05.2021 and could Cash in 980€. The Same dates was used AS in Slotwolf and King Billy. I self-excluded my Casiqo Account in 23.05.2021 because of gambling addiction. I want them to refund my deposits about 980€, because IT should have Not been possible to Open a new Account Like their own Terms and conditions says. I can Proof my complaint with Screenshots and Mail historys. Thank you.
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